| Sl. No. | Date | Customer | Brand | Fitter | Request Type | Details | Comment | Status / Remark |
|---|---|---|---|---|---|---|---|---|
| 1 | 07 Mar 2026 | Mr Andrew holland Dub070328- mar | Dubai Blinds | Maria Castro | Alteration Customer Has Been Charged |
|
Pending | |
| 2 | 07 Mar 2026 | Old ref BX170068-fa new ref bli0603158 mar | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Pending | |
| 3 | 06 Mar 2026 | Gamze Corte Real/DUB180215 | Dubai Blinds | Karun Varma | Repair Within Warranty |
|
Pending | |
| 4 | 04 Mar 2026 | Luis Martin.ABU210235-man | Abu Dhabi Blinds | Manoj | Repair Within Warranty |
|
Pending | |
| 5 | 04 Mar 2026 | Ms.Mala.ABU170219-man | Abu Dhabi Blinds | Manoj | Rep Mis Measure |
|
Pending | |
| 6 | 03 Mar 2026 | Scott DB256691-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
|
Pending | |
| 7 | 03 Mar 2026 | Belmontes DUB0303158-ric | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Pending | |
| 8 | 02 Mar 2026 | Michelle Fleming | Emirates Shutters | Richard Cao | Repair Within Warranty |
|
Pending | |
| 9 | 28 Feb 2026 | Singh DB255799-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
|
Pending | |
| 10 | 27 Feb 2026 | Ana RB16663na | Rimini Blinds | Neil Peters Apares | Repair Within Warranty |
|
Pending | |
| 11 | 26 Feb 2026 | Steve Barnett DUB2302124-ric | Dubai Blinds | Richard Cao | Blindata Input Error |
Discussd with Florence and customer is happy to pay the difference for the additional fabric and it will cover the costs of this mistake. Entered 2100, should have been 3100 for alteration.
Add Comment
|
Approved | |
| 12 | 26 Feb 2026 | Ms emma breeding Bx172442-ml new refference Bli2002135-mar | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 13 | 26 Feb 2026 | Ms emma breeding Bx172442-ml new refference Bli2002135-mar | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 14 | 24 Feb 2026 | BX170505-fa/Mr Chris Dunn | Blindtex DMCC | Maria Castro | Repair Within Warranty |
Spoke to Honey who tells me that actually this is an OOWR and was chargeable to the customer for the repair needed on-site.
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|
Approved | |
| 15 | 23 Feb 2026 | Edwin DUB140299-ric | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Innov8 Charge | |
| 16 | 23 Feb 2026 | Harree DB256661-rc | Dubai Blinds | Richard Cao | Rep Mis Measure |
Discussed with Richard who tells me that he was measuring and Myreen was entering and he believes it was a mistyping.
Add Comment
|
Repairing Charge Deduction | |
| 17 | 23 Feb 2026 | Barnett DUB2302124-Ric | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 18 | 22 Feb 2026 | Mr Hayk/210507-fa | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 19 | 22 Feb 2026 | Mr Hayk/210507-fa | Blindtex DMCC | Bernard | Rep Mis Measure |
DELETE - Bernard chose the wrong option.
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|
Pending | |
| 20 | 22 Feb 2026 | Hayk aramyan | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 21 | 21 Feb 2026 | Darine ChalhoubDB256113-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
Awaiting feedback from Florence.
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|
Pending | |
| 22 | 21 Feb 2026 | Stephen Freshwater DUB1602106-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
Discussed with Florence and agreed to ensure that the brackets are returned and put back into stock. She will facilitate this.
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|
Innov8 Charge | |
| 23 | 20 Feb 2026 | Mr marlon bli1702129-mar no old ref this trade existing customer | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 24 | 19 Feb 2026 | Ana RB16663na | Rimini Blinds | Neil Peters Apares | Repair Within Warranty |
Discussed and agreed it is a similar issue to one that came from Maham a few weeks ago. Innov8 are looking into the issue and trying to find a solution.
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|
Innov8 Charge | |
| 25 | 18 Feb 2026 | DB8897-mo Ruub Huijbers | Dubai Blinds | Karun Varma | Repair Within Warranty |
Discussed with Florence and confirmed that the addition of a second brush was agreed by Myreen with the customer to support further light bleed. Cost to be proportioned to Dubai Blinds.
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|
Innov8 Charge | |
| 26 | 18 Feb 2026 | DB8897-mo/Mr. Ruub/ Ruud Huijbers | Dubai Blinds | Karun Varma | Repair Within Warranty |
DUPLICATE / DELETE
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|
Pending | |
| 27 | 18 Feb 2026 | Db54278-ik/hannen | Dubai Blinds | Karun Varma | Repair Within Warranty |
Discussed with Florence and they confirmed that the Wave tracks were sent with x1 missing truck.
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|
Innov8 Charge | |
| 28 | 18 Feb 2026 | Db54278-ik/haneen | Dubai Blinds | Karun Varma | Repair Within Warranty |
DUPLICATE / DELETE
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|
Pending | |
| 29 | 18 Feb 2026 | Db8342_mo /ms omm shihab | Dubai Blinds | Karun Varma | Repair Within Warranty |
Discussed with Florence and confirmed that these were installed May 25 and new hangers were requested \'just in case\'. But When on-site they didnt need to be used.
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|
Innov8 Charge | |
| 30 | 18 Feb 2026 | Ms Naisa Bli1802132-mar | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 31 | 17 Feb 2026 | Chebbi DB256681-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 32 | 17 Feb 2026 | Bedward DB256655-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
Discussed and agreed.
Add Comment
|
Innov8 Charge | |
| 33 | 17 Feb 2026 | Khan DUB1402101-ric | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 34 | 16 Feb 2026 | Antoinette | Rimini Blinds | Neil Peters Apares | Rep Mis Measure |
|
Repairing Charge Deduction | |
| 35 | 16 Feb 2026 | Ellia Dharamsey DB256579-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
Discussed with Nicole and agreed this should be charged to Dubai Blinds. Agreed to get Richard to process via Flutter.
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|
Approved | |
| 36 | 13 Feb 2026 | Khaldoon Nasser | Dubai Blinds | Richard Cao | Blindata Input Error |
Discussed with Florence and Reena, and confirmed no charge for the swapping of the channels as they can be re-used.
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|
Approved | |
| 37 | 13 Feb 2026 | Ms Rebecca Robert BX251282-ml | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 38 | 13 Feb 2026 | Charlotte Wilson/DB9100-mo | Dubai Blinds | Karun Varma | Blindata Input Error |
Discussed with Florence and Myreen. Customer not happy with the length, no notes to say it was agreed or discussed. Chargeable to Myreen.
Add Comment
|
Repairing Charge Deduction | |
| 39 | 12 Feb 2026 | Theodoros/BLI 160111 | Blindtex DMCC | Bernard | Repair Within Warranty |
Photos reviewed and it is clear that the join and light bleed is visible and not acceptable. I agree with the request to re-stitch.
Add Comment
|
Innov8 Charge | |
| 40 | 12 Feb 2026 | Ms Sveta /BX191331-aj | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 41 | 11 Feb 2026 | Stepanov DB256658-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 42 | 11 Feb 2026 | Adam Webster DB253816-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 43 | 10 Feb 2026 | Bx251286-ml lizzie davies | Blindtex DMCC | Maria Castro | Repair Within Warranty |
Customer unhappy with the look of the motor and does not want a cassette. Discussed with Nicole and approved to swap to a manual mechanism FOC.
Add Comment
|
Approved | |
| 44 | 10 Feb 2026 | 201212-fa-4 Mr Konstantin Yudin/ New Owner Mr. Mustafa Omerli | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 45 | 10 Feb 2026 | Kunstantin/202012-Fa | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 46 | 09 Feb 2026 | STECPRA | Dubai Blinds | Idris Khan | Alteration Customer Has Been Charged |
|
Approved | |
| 47 | 06 Feb 2026 | Ms afsha iqbal old reference dxb100499- new ref bx251291-ml | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 48 | 06 Feb 2026 | Ms Nathalie arora Bli2401102-mar | Blindtex DMCC | Maria Castro | Repair Within Warranty |
As per previous submissions, it was agreed with Nicole and Maria that customer would proceed with standard lining. New blind produced, due to stitching advice from Khafeel.
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|
Innov8 Charge | |
| 49 | 05 Feb 2026 | Ab730461-ka | Abu Dhabi Blinds | Karun Varma | Repair Within Warranty |
|
Approved | |
| 50 | 04 Feb 2026 | Stepanov DB256658-rc Total 24 boxes | Dubai Blinds | Richard Cao | Item On hold in Showroom |
Part 1 of a large mixed order, where Richard is removing and collecting the blinds ready for altering them all as part of 1 order. No Action.
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|
Pending | |
| 51 | 04 Feb 2026 | Ms Nathalie arora Bli2401102-mar | Blindtex DMCC | Maria Castro | Repair Within Warranty |
As per previous. Customer agreed to having the standard lining interwoven between the fabric and the blackout fabric so as to reduce the visibility of the holes. Maria reviewed samples and approved alteration.
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|
Innov8 Charge | |
| 52 | 04 Feb 2026 | test mujeeb | Abu Dhabi Blinds | Manoj Kumar | Alteration - Chargeable |
DELETE
Add Comment
|
Pending | |
| 53 | 04 Feb 2026 | Mujeeb Test | Abu Dhabi Blinds | Manoj Kumar | Alteration - Chargeable |
DELETE
Add Comment
|
Pending | |
| 54 | 04 Feb 2026 | Mr.Guillaume Valette. AB731081-ka | Abu Dhabi Blinds | Manoj | Blindata Input Error |
On review, Manoj forgot to select single curtain, it defaulted to a pair. Maham noticed, couldnt change it on BD and told master. She forgot to inform Reena, and Master forgot also. Stitching charge to be deducted.
Add Comment
|
Repairing Charge Deduction | |
| 55 | 02 Feb 2026 | Pelin | Blindtex DMCC | Bernard | Repair Within Warranty |
|
Innov8 Charge | |
| 56 | 01 Feb 2026 | Mr Jhon Johnson old ref bx191436-aj / bx190742-aj bx190761-aj / new ref bx251277-ma | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 57 | 01 Feb 2026 | Ms Nathalie arora Bli2401102-mar | Blindtex DMCC | Maria Castro | Innov8 Production Error |
NO ACTION - Situation reviewed with Nicole and Maria, with the offer of swapping the lining at no extra charge. New Submission Created.
Add Comment
|
Innov8 Charge | |
| 58 | 31 Jan 2026 | Valery EICH DB54460-IK | Dubai Blinds | Idris Khan | Repair Within Warranty |
Curtain Blind fabric faulty with holes in the blackout lining. QC images difficult to assess this and so agreed it would have to go under WR, but with only that panel being changed.
Add Comment
|
Innov8 Charge | |
| 59 | 31 Jan 2026 | Andrew Saures DB54452-IK | Dubai Blinds | Idris Khan | Alteration Customer Has Been Charged |
|
Approved | |
| 60 | 30 Jan 2026 | Jenkins DB256396-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
Roller Blind fabric faulty with holes in the blackout lining. QC images difficult to assess this and so agreed it would have to go under WR.
Add Comment
|
Innov8 Charge | |
| 61 | 30 Jan 2026 | Nasser DB256528-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 62 | 28 Jan 2026 | AB730809-ka-b chris | Abu Dhabi Blinds | Karun Varma | Repair Within Warranty |
Agreed this will have to be a deduction from Commission as needs to be paid for and sadly the customer was not charged for potential damage caused by Him. However images suggest ill-fitting caused it.
Add Comment
|
Repairing Charge Deduction | |
| 63 | 28 Jan 2026 | Melissa Debbs ES230658-rc | Emirates Shutters | Richard Cao | Repair Within Warranty |
The cords on a Honeycomb has snapped and is noted as a regular issue. Forwarded to Nicole to look into this further. Agreed its under WR.
Add Comment
|
Innov8 Charge | |
| 64 | 28 Jan 2026 | Tunc Everest DUB200166-ric | Dubai Blinds | Richard Cao | Repair Within Warranty |
This is not a WR and should be charged to the customer. Noted that scrap material was used and so potentially no charge from Innov8. However if so, this will become a deduction from commission.
Add Comment
|
Repairing Charge Deduction | |
| 65 | 28 Jan 2026 | Gaith El Maharshi 200314-rc-2 | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 66 | 27 Jan 2026 | Haus and haus old ref BX171280-re/ New ref= bx251259-ml | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 67 | 27 Jan 2026 | Amer DB8874-fc | Dubai Blinds | Neil Peters Apares | Repair Within Warranty |
Discussed with Florence and she assures me that the solution Neil has provided to reduce light bleed along the cassette will be solved using scrap / cut pieces of matching fabric in the factory. No charge.
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|
Approved | |
| 68 | 26 Jan 2026 | Aaliyah Bx191343-aj | Blindtex DMCC | Bernard | Repair Within Warranty |
Confirmed as WR. Motor is working it just needed a review of the charging indicator.
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|
Innov8 Charge | |
| 69 | 26 Jan 2026 | Ref Lyn daoud 250808 / new ref bx251263-ml | Blindtex DMCC | Maria Castro | Alteration Customer Has Been Charged |
|
Approved | |
| 70 | 25 Jan 2026 | DB9091-mo Madina Mergenova | Dubai Blinds | Myreen Ordillano | Alteration Customer Has Been Charged |
|
Approved | |
| 71 | 25 Jan 2026 | Mrs. Sarena Paradice DB54450-ik | Dubai Blinds | Idris Khan | Repair Within Warranty |
Fitting carried out in December with no CS Clips. Customer called later and requested them.
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|
Innov8 Charge | |
| 72 | 25 Jan 2026 | Giancarlo DB54091-ik | Dubai Blinds | Idris Khan | Repair Within Warranty |
Apparently chain stoppers were never fitted on the order last year and hen new ones were fitted, Idris noticed and requested un WR.
Add Comment
|
Innov8 Charge | |
| 73 | 24 Jan 2026 | Ana Singh DB255799-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
Confirmed Temporary Curtains are provided under WR and also confirmed this is a WR due to cord / tilt failings.
Add Comment
|
Innov8 Charge | |
| 74 | 23 Jan 2026 | Ms Noora | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 75 | 22 Jan 2026 | Kim gibson | Rimini Blinds | Neil Peters Apares | Alteration Customer Has Been Charged |
|
Approved | |
| 76 | 21 Jan 2026 | Philippe germain DB54348-IK | Dubai Blinds | Idris Khan | Repair Within Warranty |
|
Repairing Charge Deduction | |
| 77 | 21 Jan 2026 | DB256625-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 78 | 20 Jan 2026 | Saheed Shafoor DB54442-ik | Dubai Blinds | Idris Khan | Repair Within Warranty |
|
Innov8 Charge | |
| 79 | 20 Jan 2026 | BX191072-aj-i Mr.Justine | Blindtex DMCC | Bernard | Repair Within Warranty |
|
Innov8 Charge | |
| 80 | 20 Jan 2026 | Cafe Al Ain Curtains. AB730776-Ka | Abu Dhabi Blinds | Manoj | Alteration Customer Has Been Charged |
|
Approved | |
| 81 | 20 Jan 2026 | BX190553-aj/ Mr . Carter | Blindtex DMCC | Bernard | Repair Within Warranty |
|
Innov8 Charge | |
| 82 | 20 Jan 2026 | Mr Justin-BX191072-aj | Blindtex DMCC | Bernard | Repair Within Warranty |
|
Innov8 Charge | |
| 83 | 19 Jan 2026 | DB7142-mo Caitlyn Princen | Dubai Blinds | Myreen Ordillano | Alteration Customer Has Been Charged |
|
Approved | |
| 84 | 19 Jan 2026 | Maturi DB256606-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 85 | 17 Jan 2026 | Grigoryev DB256615-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 86 | 17 Jan 2026 | Li juan | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 87 | 17 Jan 2026 | DB8446-mo Eugenia Rabaya | Dubai Blinds | Myreen Ordillano | Alteration Customer Has Been Charged |
|
Approved | |
| 88 | 17 Jan 2026 | Ms li-juan | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 89 | 16 Jan 2026 | Mr.John Caruso. AB730976-ka | Abu Dhabi Blinds | Manoj | Rep Mis Measure |
Customer claims he wanted the curtains dragging on the floor by 3-4cm, but Manoj couldnt remember. No Mis-Measure, just mis-communication.
Add Comment
|
Repairing Charge Deduction | |
| 90 | 15 Jan 2026 | Gabriella Querol DB54464-ik | Dubai Blinds | Idris Khan | Alteration Customer Has Been Charged |
|
Approved | |
| 91 | 14 Jan 2026 | DB256597-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 92 | 14 Jan 2026 | AB125289-Ka | Abu Dhabi Blinds | Manoj | Alteration Customer Has Been Charged |
|
Approved | |
| 93 | 12 Jan 2026 | Sheik DB256484-rc | Dubai Blinds | Richard Cao | Repair Within Warranty |
|
Innov8 Charge | |
| 94 | 12 Jan 2026 | Briglovics DB256581-rc | Dubai Blinds | Richard Cao | Rep Mis Measure |
Correct Measurements submitted, but incorrect sized product received due to the original item being from 2019. (Smaller Tube). Discussed and agreed as poor survey.
Add Comment
|
Repairing Charge Deduction | |
| 95 | 10 Jan 2026 | Monica | Blindtex DMCC | Bernard | Alteration Customer Has Been Charged |
|
Approved | |
| 96 | 08 Jan 2026 | Merchant DB253910-rc | Dubai Blinds | Richard Cao | Alteration Customer Has Been Charged |
|
Approved | |
| 97 | 08 Jan 2026 | Kim gibson | Rimini Blinds | Neil Peters Apares | Alteration Customer Has Been Charged |
|
Approved | |
| 98 | 07 Jan 2026 | AB730865-ka Michael Creed | Abu Dhabi Blinds | Karun Varma | Rep Mis Measure |
Confirmed as genuine mis-measure.
Add Comment
|
No Commission | |
| 99 | 06 Jan 2026 | BX170565-fa-i | Blindtex DMCC | Bernard | Repair Within Warranty |
|
Innov8 Charge | |
| 100 | 06 Jan 2026 | AB730799-ka Northern Offshore | Abu Dhabi Blinds | Karun Varma | Rep Mis Measure |
Customer Charged / Invoiced under new order.
Add Comment
|
Approved |